7/13/2023 0 Comments Satisfaction tv series on demand![]() It has been a challenging year, and some customers experienced lower levels of service quality at times. This report covers customers’ experiences in 2020 and therefore includes the period covered by the coronavirus (Covid-19) pandemic. ![]() It also acts as an incentive for providers to improve their customer service. We publish it to help people make informed decisions about which provider is best for them, as part of our work to ensure fairness for customers.īy shining a light on the performance of the UK’s main mobile, broadband and home phone providers, this report allows people to look beyond the price and see what level of service they can expect from different providers. This is Ofcom’s fifth annual report on how service levels compare across the telecoms industry.
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